The rapid spread of COVID-19 worldwide and growing concerns have escalated quickly due to our interconnected world. This is a challenging and emotional time, and we are grateful for the support of caregivers and healthcare personnel around the globe who are working tirelessly to stem the tide of this brutal virus and support the many people who are in need. At 2nd Watch, we have instituted similar mitigation efforts as many other companies regarding travel, social distancing and deep cleaning of offices. We are fortunate the very nature of our cloud business allows us to maintain business continuity for our clients because we are already largely setup for working remotely and telecommuting. We are sharing a recent customer use case in the event businesses are having issues setting up remote operations. Maybe you haven’t felt the extremes of the effects yet, but many have. Imagine this scenario:
You receive a call and mandate; your Westcoast office has been shut down suddenly and immediately. All 400 employees are sent home. Many didn’t even have the opportunity to collect their laptops or other items in their workspace. First and foremost, you hope all are healthy and safe. Their wellbeing is paramount.
Now the questions start, “How will I do my job and remain in a safe environment?”
Saturday & Sunday
Over the weekend you deploy desktop-as-a-service (DaaS). It is secure, compliant, and more importantly, ready to go with the tools the workforce needs.
Your company is ready to serve the needs of your business and customers. You can continue under the new “normal” we are experiencing.
2nd Watch is committed to helping our clients during this unprecedented time. The example above is exactly what we did for one of the largest media companies in the world. Not only was DaaS implemented in record time, it was done meeting the governance and compliant requirements the business follows.
If you need to discuss how to meet your Business Continuity requirements, let us help you in developing a strategy. 2nd Watch is a Premier Amazon Web Services partner and a Microsoft Azure Gold Partner. We have extensive experience with these cloud providers in delivering remote worker solutions while leveraging funding opportunities, reducing the capital constraints.
Amazon WorkSpaces and Azure Windows Virtual Desktop solutions are secure ways to enable your workforce to work remotely from home on either personal devices or company owned equipment. They can be centrally managed and rapidly deployed and configured. DaaS is the go-to solution to get your new remote workers up and running.
When there is a limited number of applications that need to be accessed remotely and securely, Amazon AppStream is a solid solution. Existing applications are deployed quickly with your current authentication platforms. It works well with mobile and browser-based platforms.
VPN-as-a-Service can be used for rapidly scaling remote connectivity back to your corporate IT assets. Using industry standards and best practices, you can get your workers access to what they need without the hassle of procuring and provisioning new hardware.
2nd Watch is an audited Managed Service Provider for both AWS and Azure. We were born in the cloud and have a different perspective on how to manage your infrastructure based on our experience. Not only can we design and build solutions for the unexpected, we know how to keep your infrastructure running, allowing you to focus on your business.
If we can help you prepare the best course of action for your business, please do not hesitate to include us in your planning. We are committed to helping all of our businesses survive and thrive.
In the meantime, following are several tips for working remotely. We hope these are helpful, and that you and yours will be safe and healthy.
- Stick to Your Routine – If you’re used to getting up early, keep doing it, even though you may be working from home. Maintaining a normal schedule will help you do your job to the best of your ability, and it’s the best way to ensure that your colleagues, customers and partners will be able to reach you.
- Maintain Engagements and Connections – If you have meetings or appointments, do your best to keep them, but do so online. There are an abundance of collaboration and conferencing tools available, including Windows Virtual Desktop and Amazon WorkSpaces. They can help you stay connected and productive, wherever you are.
- Be Healthy – If you’re not accustomed to working remotely, it can be tempting to feel added pressure to perform, which can lead to longer work hours and anxiety. Given the current level of anxiety most of us are feeling already, it’s more important than ever to take breaks, go for a walk, eat well and exercise.
Ian Willoughby, Chief Architect, 2nd Watch
We are honored to announce that Channel Partner Insight (CPI) awarded 2nd Watch the Cloud Services Provider of the Year Award last night at its 2019 Channel Innovation Awards (CIA) ceremony in New York City. The Cloud Services Provider of the Year award is designed for solution providers that can demonstrate their skill and ability to drive client success and recognizes our work helping the largest brands adopt and use cloud infrastructure.
“Innovation in the channel is needed now more than ever,” said Josh Budd, editor of Channel Partner Insight. “The chronic skills gap is widening, yet channel partners are making great strides in enabling customers to modernize their infrastructures and develop smarter, more efficient services. We are excited to recognize 2nd Watch’s contributions as a leading channel player and look forward to monitoring their continued growth and success.”
The CIAs are for solution providers, distributors and vendors that are galvanizing the channel and advancing new ideas and opportunities. Independently run, the CIAs shine a spotlight on innovation and achievement in the North American channel over the past year.
Channel Partner Insight provides leaders of resellers, distributors, MSPs and other specialist consultancies with exclusive analysis of the fast-changing channel sector in Europe and the US.
AWS announced the general availability of AWS Outposts today, and 2nd Watch was one of the few select AWS Outposts launch partners. As an AWS Outposts Partner, 2nd Watch is able to help AWS customers overcome challenges that exist due to managing and supporting infrastructures both on-premises and in cloud environments and delivering positive outcomes at scale.
AWS Outposts are fully managed and configurable compute and storage racks built with AWS-designed hardware that allow customers to run compute and storage on-premises, while seamlessly connecting to AWS’ broad array of services in the cloud. As an AWS Outposts Partner, 2nd Watch has been trained and vetted in delivering positive AWS Outposts customer outcomes at scale through re-architecting complex workloads to run on AWS operations.
There are AWS customers today that have certain workloads that will likely need to remain on-premises for several years, such as applications that are latency sensitive and need to be in close proximity to on-premises assets. These customers want to be able to run AWS compute and storage on-premises, and also easily and seamlessly integrate these workloads with the rest of their applications in the cloud. Until now, customers lacked the same APIs, the same tools, the same hardware, and the same functionality across on-premises and the cloud to deliver a truly consistent hybrid experience. AWS Outposts solves these challenges by delivering racks of AWS compute and storage—the same hardware used in AWS public region datacenters—to bring AWS services, infrastructure, and operating models on-premises.
We are proud to support AWS Outposts. 2nd Watch helps you install, configure, and migrate workloads to AWS Outposts for modern applications that experience latency impact due to residing outside your data center. Our certified engineers and architects design and implement a hybrid cloud solution within the security of your own data center. Our team is dedicated to helping companies achieve their technology goals by leveraging the agility, breadth of services, and pace of innovation that AWS provides. Read more about AWS Outposts
-Doug McMaster, EVP Managed Cloud
We’re excited to announce that 2nd Watch has achieved the VMware Master Services Competency in VMware Cloud on AWS! This competency demonstrates our commitment to helping organizations accelerate digital transformations by leveraging validated services delivery capabilities around advanced VMware technologies.
“VMware is pleased to recognize 2nd Watch for achieving the VMware Cloud on AWS Master Services Competency,” said Jenni Flinders, vice president and worldwide channel chief, VMware. “This achievement shows customers that partners like 2nd Watch are dedicated, invested and have validated expertise in advanced VMware technologies. We value 2nd Watch as a VMware partner, and appreciate their efforts in achieving this VMware distinction as they work to increase their service delivery capabilities.”
The competency designates expertise in the deployment of an integrated cloud solution that delivers an on-demand service enabling customers to run applications across a VMware Cloud Infrastructure environment with access to a broad range of AWS services.
We are excited to extend our relationship with VMware, a company that shares our commitment to helping companies use cloud infrastructure to drive growth, innovation, cost savings and digital transformation. This latest recognition underscores our skills and experience moving VMware workloads to AWS. Since forming an initial partnership with VMware, we have successfully teamed with the company on numerous client engagements.
We are proud to announce that 2nd Watch is again Great Place to Work-Certified! Using validated employee feedback gathered with Great Place to Work’s rigorous, data-driven For All methodology, certification confirms 94% of employees have a consistently positive experience at 2nd Watch. Great Place to Work is the global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market-leading revenue and increased innovation.
We make employee experience and our culture a top priority every day, and it means a lot that our employees have reported a positive experience with their coworkers, their leaders, and with their jobs. This is important to us because we want our employees to be happy and fulfilled here and we know that when our employees have a high-trust experience they are more productive, drive better business results and make a difference to our clients.
“We congratulate 2nd Watch on their Certification,” said Sarah Lewis-Kulin, Vice President of Best Workplace List Research at Great Place to Work. “Organizations that earn their employees’ trust create great workplace cultures that deliver outstanding business results.”
Are you interested in joining our amazing team? Visit our Careers page to view all open positions.
Great Place to Work® is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees around the world and used those deep insights to define what makes a great workplace: trust. Great Place to Work helps organizations quantify their culture and produce better business results by creating a high-trust work experience for all employees. Emprising®, their culture management platform, empowers leaders with the surveys, real-time reporting, and insights they need to make data-driven people decisions. Their unparalleled benchmark data is used to recognize Great Place to Work-Certified™ companies and the Best Workplaces™ in the US and more than 60 countries, including the 100 Best Companies to Work For® and World’s Best list published annually in Fortune. Everything they do is driven by the mission to build a better world by helping every organization become a Great Place to Work For All™.
-Director of Human Resources
2nd Watch again has been named in the Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services, Worldwide.
For the third year in a row, 2nd Watch was recognized in Gartner’s Magic Quadrant (MQ), this year positioned highest among companies in the Challengers quadrant for its ability to execute.
Our team is honored to be included in Gartner’s research, which is the gold standard for technology thought leadership. We attribute our success year-over-year to an amazing team of individuals who work at 2nd Watch to provide best-in-class cloud services to our customers day in and day out!
Each year, Gartner has continued to raise the bar for inclusion in the MQ because the market is evolving so rapidly. For the past few years professional and managed services have been tightly coupled and could be combined into cloud services, as reflected in this year’s nw Magic Quadrant title. With the rate of innovation in the cloud services, customer require providers that are proactive, knowledgeable, and highly-skilled in architecture, engineering and optimization, which is embodied by cloud services. Lines may be blurred between professional and managed services, which is why 2nd Watch is able to react to customer needs quickly whereas some of the larger providers may have difficulties sharing knowledge across businesses or departments.
From our perspective, here are some key take-aways from the report. Read the full report here.
- 2nd Watch’s investment and development in the science of optimization is paying dividends. Our customers tell us they save more money when working with 2nd Watch compared to other providers or by managing their cloud spend on their own.
- 2nd Watch’s reputation of mastering core capabilities for the leading CSPs is being recognized by our customers.
- 2nd Watch is easy to work with from our pre-sales to our final deliverables.
- 2nd Watch customers are extremely satisfied with our results, as reflected in one of the highest Net Promoter Scores in the industry. Our customer retention rates remain high, which is a reflection of our teams’ expertise and sensitivity to customer needs.
As we drive forward in 2019, we will continue to focus on our customers by delivering extremely valuable solutions for them every day. Being recognized by Gartner is very valuable and none of this would be possible without the highly-talented individuals that are part of the 2nd Watch team – thank you!
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
-Jeff Aden, Co-Founder & EVP of Marketing & Business Development