1-888-317-7920 info@2ndwatch.com

2nd Watch Supports AWS Outposts

AWS announced the general availability of AWS Outposts today, and 2nd Watch was one of the few select AWS Outposts launch partners. As an AWS Outposts Partner, 2nd Watch is able to help AWS customers overcome challenges that exist due to managing and supporting infrastructures both on-premises and in cloud environments and delivering positive outcomes at scale.

AWS Outposts are fully managed and configurable compute and storage racks built with AWS-designed hardware that allow customers to run compute and storage on-premises, while seamlessly connecting to AWS’ broad array of services in the cloud. As an AWS Outposts Partner, 2nd Watch has been trained and vetted in delivering positive AWS Outposts customer outcomes at scale through re-architecting complex workloads to run on AWS operations.

There are AWS customers today that have certain workloads that will likely need to remain on-premises for several years, such as applications that are latency sensitive and need to be in close proximity to on-premises assets. These customers want to be able to run AWS compute and storage on-premises, and also easily and seamlessly integrate these workloads with the rest of their applications in the cloud. Until now, customers lacked the same APIs, the same tools, the same hardware, and the same functionality across on-premises and the cloud to deliver a truly consistent hybrid experience. AWS Outposts solves these challenges by delivering racks of AWS compute and storage—the same hardware used in AWS public region datacenters—to bring AWS services, infrastructure, and operating models on-premises.

We are proud to support AWS Outposts. 2nd Watch helps you install, configure, and migrate workloads to AWS Outposts for modern applications that experience latency impact due to residing outside your data center. Our certified engineers and architects design and implement a hybrid cloud solution within the security of your own data center. Our team is dedicated to helping companies achieve their technology goals by leveraging the agility, breadth of services, and pace of innovation that AWS provides. Read more about AWS Outposts

-Doug McMaster, EVP Managed Cloud

Facebooktwitterlinkedinmailrss

2nd Watch Earns VMware Master Services Competency in VMware Cloud on AWS

We’re excited to announce that 2nd Watch has achieved the VMware Master Services Competency in VMware Cloud on AWS! This competency demonstrates our commitment to helping organizations accelerate digital transformations by leveraging validated services delivery capabilities around advanced VMware technologies.

“VMware is pleased to recognize 2nd Watch for achieving the VMware Cloud on AWS Master Services Competency,” said Jenni Flinders, vice president and worldwide channel chief, VMware. “This achievement shows customers that partners like 2nd Watch are dedicated, invested and have validated expertise in advanced VMware technologies. We value 2nd Watch as a VMware partner, and appreciate their efforts in achieving this VMware distinction as they work to increase their service delivery capabilities.”

The competency designates expertise in the deployment of an integrated cloud solution that delivers an on-demand service enabling customers to run applications across a VMware Cloud Infrastructure environment with access to a broad range of AWS services.

We are excited to extend our relationship with VMware, a company that shares our commitment to helping companies use cloud infrastructure to drive growth, innovation, cost savings and digital transformation. This latest recognition underscores our skills and experience moving VMware workloads to AWS. Since forming an initial partnership with VMware, we have successfully teamed with the company on numerous client engagements.

Facebooktwitterlinkedinmailrss

2nd Watch is a Great Place to Work-Certified™ Company

We are proud to announce that 2nd Watch is again Great Place to Work-Certified! Using validated employee feedback gathered with Great Place to Work’s rigorous, data-driven For All methodology, certification confirms 94% of employees have a consistently positive experience at 2nd Watch. Great Place to Work is the global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market-leading revenue and increased innovation.

We make employee experience and our culture a top priority every day, and it means a lot that our employees have reported a positive experience with their coworkers, their leaders, and with their jobs. This is important to us because we want our employees to be happy and fulfilled here and we know that when our employees have a high-trust experience they are more productive, drive better business results and make a difference to our clients.

“We congratulate 2nd Watch on their Certification,” said Sarah Lewis-Kulin, Vice President of Best Workplace List Research at Great Place to Work. “Organizations that earn their employees’ trust create great workplace cultures that deliver outstanding business results.”

Are you interested in joining our amazing team? Visit our Careers page to view all open positions.

Great Place to Work® is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees around the world and used those deep insights to define what makes a great workplace: trust. Great Place to Work helps organizations quantify their culture and produce better business results by creating a high-trust work experience for all employees. Emprising®, their culture management platform, empowers leaders with the surveys, real-time reporting, and insights they need to make data-driven people decisions. Their unparalleled benchmark data is used to recognize Great Place to Work-Certified™ companies and the Best Workplaces™ in the US and more than 60 countries, including the 100 Best Companies to Work For® and World’s Best list published annually in Fortune. Everything they do is driven by the mission to build a better world by helping every organization become a Great Place to Work For All™.

-Director of Human Resources

Facebooktwitterlinkedinmailrss

Hat Trick for 2nd Watch

2nd Watch again has been named in the Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services, Worldwide.

For the third year in a row, 2nd Watch was recognized in Gartner’s Magic Quadrant (MQ), this year positioned highest among companies in the Challengers quadrant for its ability to execute.

Our team is honored to be included in Gartner’s research, which is the gold standard for technology thought leadership. We attribute our success year-over-year to an amazing team of individuals who work at 2nd Watch to provide best-in-class cloud services to our customers day in and day out!

Each year, Gartner has continued to raise the bar for inclusion in the MQ because the market is evolving so rapidly.  For the past few years professional and managed services have been tightly coupled and could be combined into cloud services, as reflected in this year’s nw Magic Quadrant title.  With the rate of innovation in the cloud services, customer require providers that are proactive, knowledgeable, and highly-skilled in architecture, engineering and optimization, which is embodied by cloud services.  Lines may be blurred between professional and managed services, which is why 2nd Watch is able to react to customer needs quickly whereas some of the larger providers may have difficulties sharing knowledge across businesses or departments.

From our perspective, here are some key take-aways from the report. Read the full report here.

  • 2nd Watch’s investment and development in the science of optimization is paying dividends. Our customers tell us they save more money when working with 2nd Watch compared to other providers or by managing their cloud spend on their own.
  • 2nd Watch’s reputation of mastering core capabilities for the leading CSPs is being recognized by our customers.
  • 2nd Watch is easy to work with from our pre-sales to our final deliverables.
  • 2nd Watch customers are extremely satisfied with our results, as reflected in one of the highest Net Promoter Scores in the industry. Our customer retention rates remain high, which is a reflection of our teams’ expertise and sensitivity to customer needs.

As we drive forward in 2019, we will continue to focus on our customers by delivering extremely valuable solutions for them every day. Being recognized by Gartner is very valuable and none of this would be possible without the highly-talented individuals that are part of the 2nd Watch team – thank you!

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

-Jeff Aden, Co-Founder & EVP of Marketing & Business Development

Facebooktwitterlinkedinmailrss

2nd Watch Earns AWS Certification Distinction for Achieving 200 Certifications

Today we are excited to announce we have earned an AWS Certification Distinction for achieving more than 200 active AWS Certifications! We have invested significant time and resources in education to validate the technical expertise of our staff with AWS certifications, enabling our cloud experts to better serve our clients across the US. This distinction assures our customers that they are working with a well-qualified AWS partner, since AWS Certifications recognize IT professionals with the technical skills and expertise to design, deploy, and operate applications and infrastructure on AWS.

2nd Watch’s value of achieving AWS Certifications is passed on to our customers, beyond passing an exam, as our technical teams have nearly a decade of hands-on, practical experience surpassing many providers. This designation is more than just an AWS Certification in that it highlights our company’s culture and commitment to providing highly-qualified individuals for every project to provide customers a high-quality and consistent customer experience in every engagement.

“Being an APN Partner provides us with the right resources, accreditation and training we need to serve our customers, and these certifications validate our AWS expertise and customer obsession,” says 2nd Watch co-founder and EVP of Marketing and Business Development, Jeff Aden. “AWS Certifications benefit our team and extend to our customers in a high-quality experience. We’ll continue to invest in our team’s education and training, to ensure we’re at the forefront of AWS’ innovation.”

AWS Certifications are recognized industry-wide as a credential that shows expertise in AWS cloud infrastructure, and has been recognized as one of the top 10 Cloud Certifications for partners. Historically, AWS Certifications have been an individual achievement, but APN Certification Distinctions now showcase APN Partners that have achieved 50 or more AWS Certifications.

-Nicole Maus, Marketing Manager

Facebooktwitterlinkedinmailrss

Seattle, We Have a Problem

Sometimes stories that explode in the media fade just as quickly – tempests in a teapot.  But this week’s revelation about two critical flaws in nearly every processor made in the last 20 years is most assuredly not a tempest in a teapot. The tech community will be assessing the implications of these vulnerabilities, dubbed Meltdown and Spectre, for the foreseeable future. And this is especially true for the cloud community.

Most modern CPU, including those from Intel, AMD, and ARM, increase performance through a technique called “speculative execution.” Flaws in processor hardware allow Meltdown and Spectre to take advantage of this technique to access privileged memory — including kernel memory — from a less-privileged user process. There are any number of excellent technical write-ups, including https://arstechnica.com/gadgets/2018/01/meltdown-and-spectre-heres-what-intel-apple-microsoft-others-are-doing-about-it/, with more detail. In short, Meltdown breaks the isolation between the application and the operating system, while Spectre breaks the isolation between applications. Both hardware flaws allow malicious programs to steal data that is being processed in computer memory, including sensitive or secret information such as credentials, cryptographic keys, data being processed by any running program, or opened files.

Of the two vulnerabilities, Meltdown is the more immediate threat with proof-of-concept exploits already available. However, Spectre is much deeper and harder to mitigate, potentially leading to ongoing, subtle exploits for years to come. Worse yet, these hardware flaws can be exploited on any modern operating system including Windows, Linux, macOS, containerization solutions such as Docker, and even some classes of hypervisors.

Much of the press has concentrated on the impact to personal and mobile devices – PCs, tablets, smartphones – but cloud environments, whose very foundation is based on resource isolation, are especially impacted. Since the cloud industry is centered in the Puget Sound, we might say “Seattle, we have a problem.”

Because of the critical nature of these vulnerabilities, cloud providers such as Amazon, Microsoft, and Google have already updated their systems. While most mitigation efforts revolve around operating system patches, both AWS and Azure have addressed the problem at the hypervisor level. Both CSPs contend that performance has not been meaningfully impacted, which, if true, is in welcome contrast to initial estimates of performance hits of up to 30%. More information can be found at https://azure.microsoft.com/en-us/blog/securing-azure-customers-from-cpu-vulnerability/ and https://aws.amazon.com/security/security-bulletins/AWS-2018-013/.

Even with hypervisor-centric fixes, it is still critical to update the operating systems running on instances, and thereby improve these operating systems’ abilities to isolate software running within the same instance. All the major CSPs have already installed patches so that all new instances will have the latest version, but existing instances must still be updated. Please note that all AWS instances running Lambda functions have already been patched and no action is required.

If you are a 2nd Watch Managed Cloud customer whose service plan includes patch management, please contact your Technical Account Manager to discuss patch availability and scheduling.  These patches are considered high priority. If you are not currently in a service tier in which 2nd Watch manages patching on your behalf, it is urgent that you patch all your operating systems as soon as possible. If you need assistance in doing so, or if you would like to learn more about how we can proactively manage these issues for you, please contact us.

-John Lawler, Senior Product Manager

Facebooktwitterlinkedinmailrss