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Managed Cloud Services

Day 2 IT Operations and Beyond

Business leaders are facing increased pressure to make more efficient use of technology resources to deliver new innovations, gaining a competitive advantage through business transformation. They are being asked to do more with less, without impacting current IT operations.

A shortage of skilled IT resources hinders your ability to be proactive when the majority of your team’s time is spent being reactionary and performing Day 2 operations, which are critically important to the success of your business transformation.

Day 2 operations determine whether you realize the benefits expected of the cloud, the reliability and efficiency of your environment, and the ROI you can deliver. Without effective Day 2 operations, you will face challenges scaling your cloud environments and endanger your business transformation.

Simple, Flexible Day 2 Operational Services

2nd Watch’s Managed Cloud Services provides a simplified, flexible set of Day 2 operational services that help you manage single and multi-cloud infrastructure. Our Cloud Management Platform Foundational Services provides fully-managed cloud operations that monitors and anticipates your needs 24/7/365, with the opportunity to utilize premium services to better control resource usage, spend, and utilization.

2nd Watch Cloud Management Platform

As an audited AWS Managed Service Partner with more than 10-years of delivering Day 2 Operations, we’ve become a trusted partner to some of the world’s largest enterprises, guiding them through the challenges of a digital transformation.

Our Approach

At the core of our Managed Cloud Services is our Reliability Operation Center (ROC), available 24x7x365 and focused on performing your Day 2 operations so you can focus on your business.

Day 2 operations provided include:

  • Configuration Management
  • Continuous Environment Monitoring, Alerting, and Response
  • Zero-Day Security Patching
  • Environment Access Management
  • File, Block, Object, and Archival Storage Management
  • Back-Up and Snapshot Management
  • Network Management
  • Best Practices Recommendations
  • Cloud Cost Reporting

2nd Watch Service Offerings

Managed Cloud Foundational Services

Managed Cloud Foundational Services provides a flexible set of core services to perform Day 2 Operations for your cloud environments.

Advanced Database Services

A premium service delivering comprehensive expertise in areas where you may need additional focus. Our team of DBAs have extensive experience running and managing MySQL, Microsoft SQL, and Oracle databases.

Advanced Security

A fully-managed service, Advanced Security serves as the Security Operations your cloud needs to protect your business from malicious threats and user errors.

Advanced Optimization

Advanced Optimization consists of consulting, implementation, tools, reporting services, and remediation that delivers a solution to the challenge of optimizing cloud spend with limited visibility to the usage within your organization.

Managed Governance and Compliance

A fully-managed service that helps ensure ongoing, continuous compliance of your cloud environment by continuously watching for changes against industry standard policies such as PCI, HIPAA, GDPR, CIS, NIST, and SOC 2 or other defined corporate policies.